Proactive Reminder Process (PRP)
Destination Geography
September 8, 2020
PROJECT DETAIL
Toyota implemented a nationwide ERP system to support the dealership service centers. The IT department identified several issues and inconsistencies in how the service departments were using the system. Most service managers were promoted as mechanics and did not have strong computer skills. Classroom training was requested to support the managers on the new ERP system.
THE SOLUTION
The Toyota PRP project required a blended learning approach. The program was requested as a 2-day ILT session. Through the task analysis, the design team created a learning plan which recommended elearning (to practice system processes) as well as a reference guide (to serve as a job aid when needed).
This is the title
Industry:
Automotive
Audience:
800 service staff & managers
Tools Used:
Storyline 360, Adobe Creative Suite
Deliverables:
• 2-day ILT course (slides, facilitator guide,
participant guide)
• 4 - 30-minute elearning modules
• 250-page reference guide
• 4 - 30-minute elearning modules
• 250-page reference guide